Shipping Policy

• No shipping to foreign countries
• We are unable to ship to P.O. Boxes.  Please provide a street address.
• Shipments are made via UPS Ground.
• Ground Delivery times vary based on location, but are usually completed within 3-7 business days.
• An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

Return Policy

• If your shipment is visibly damaged upon receipt, have the delivery man note this at the time of delivery.
• If you are not completely satisfied with your purchase, items may be returned within 30 days of purchase and will be exchanged or credited. Items must be in original condition and accompanied by the original receipt or date of purchase. Please contact Customer Service at hello@roampets.com